CUSTOMER SERVICE

# we do not sell online at this moment #

welcome to the 
VENT DU NORD online shop. this is the place where you can take a look at the newest VENT DU NORD collection and order directly. ordering with us is fast, easy and safe. what are the other pros of online shopping with VENT DU NORD?

  • the entire VENT DU NORD collection is available online
  • free shipping via TNT 
  • products can be returned within 14 days
  • you can pay with iDeal, PayPal or creditcard
  • discount and special offers for regular costumers

down below are the answers to all your possible questions about your orders, how to pay, delivery information and how to return. if you still have some questions that we haven't answered yet, please reach out to us!
email: shop@ventdunord.nl
phone: 0612611765 / 0627407856 

 

YOUR ORDERS

- how can I order an item with you?

once you've picked an article you want to order, pick your size, color and the number of items. afterwards, add the item(s) to your shopping cart. when you're ready to order your item(s), click on your shopping cart at the top right corner of the site.
 

- are all the items reserved for me once I add them to my cart?
if you add an item to your shopping cart, this doesn't mean the item is reserved for you. only once you have finished your payment, the item is reserved for you.

 

- how do I know if my order came through and when I can expect it to arrive? 
you receive an email from us once your order comes through and another email once your order is on its way. in that email you will also receive a track and trace with which you can check on your order status via this link: https://www.postnl.nl/ontvangen/pakket-ontvangen/track-en-trace/

 

PAYMENT

you can pay for your online order via iDEAL, PayPal or with credit card. 

 

- payment via iDEAL
if you have access to internetbanking with ABN AMRO, ASN Bank, Fortis, Friesland Bank, ING, Rabobank, SNS Bank, SNS Regio Bank or Triodos Bank? then that means you can use  iDEAL without the use of any special software, it's the easiest way of online payment. it's a fast, easy and safe online payment via your own bank. for more info on payment via iDEAl go to their site: www.ideal.nl. payment with iDEAL at the VENT DU NORD online shop is completely free.

 

- payment via PayPal
PayPal is an online paymentservice with which you can pay safely and esily online. you can join PayPal by opening an account on the PayPal-website with which you can either link to your debit- or credit card. For more info go to the PayPal site: www.paypal.nl.

 

- payment via Creditcard
on the VENT DU NORD site you can also pay with a Dutch MasterCard, VISA or American Express credit card. the credit card payments are also settled via PayPal. your credit card data will be secured and send and not saved. VENT DU NORD does not add any extra payment costs. this is the same for all of the creditcards that we allow, so MasterCard, VISA and American Express.

DELIVERY

- shipping time and costs
the delivery of VENT DU NORD items is free. your order will be delivered to your home by PostNL. if the item you order is in stock, your item will be delivered to you in 3 to 5 bussiness days. for products that aren't in stock there is a delivery time of 5 to 7 bussiness days. may there be a delay, you will always hear that from us via email.

 

the VENT DU NORD online shop delivers online orders only in the Netherlands. do you live outside the Nethrlands and are interested in one of our items? please contact us and we will see what we can do for you. 
 

- having your order delivered by PostNL
PostNL delivers from tuesday up to saturday between 9:00 and 18:00. you will receive an email once your order has been sent. you can track your order via the website van PostNL with the tracking number that is in the email. if your not home the first time that they want to deliver your package, they will come and try again for a second time. if you're not home the second time, they will bring the package to the nearest PostNL Postkantoor. the package will be there for 3 weeks and afterwards it will be send back to us. for more info check the PostNL website: www.postnl.nl. 

 

- other delivery address
you can also decide to have your package delivered to another address; comes in handy if you want it to arrive at work or have it be send to someone as a gift.

 

- exceptions
during extra busy times, like Christmas for example, delivery time may take longer than usual. 

RETURNING

VENT DU NORD thinks it's important that you are 100% content with your purchase. that's why you have 14 days to return any items from the moment you received them. there is also the option to return any items that you may prefer in another color or size, if the item is in stock. 

 

delivery at VENT DU NORD is free. the costs of a return will fall on the customer. the package must be complete, unused and undamaged to be returned.

 

retourprocedure
if you would like to return any item, we ask you to follow the next steps: 
 

Step 1
fill in the return form and please remember; we don't know where the return is coming from and thereofre won't be able to take care of your return. if you don't have the return form anymore, here you can download it again: downloaden.

 

Step 2
wrap the package in the original packaging and write the following address on top:

 

KTS BV / VENT DU NORD

T.a.v. retouren webshop

Archangelkade 21

1013 BE Amsterdam

Nederland.

 

Step 3
drop the package off at the nearest PostNL kantoor. you always have to make sure the package is prepaid, because if it's not it won't get delivered to us. be awareif you send the package with stamps you don't receive a proof of shipment and therefore VENT DU NORD can't be held responsible for losing any return packages. we advice you to always stamp your package properply, with the right amount of stamps. please keep your certificate of receipt in case you want to trace your package. 

 

Step 4
after we receive your return package, VENT DU NORD will send you a note of receipt via email. once we get your return package, we will send the new items or make a refund within 10 days after that email. 

 

incorrect deliveries and defects
if the wrong products get delivered (wrong size, manufactering defect, etc.) then we will make sure that the products get returned as soon as possible and the costs will be covered by VENT DU NORD. these costs will be refunded from us onto your debit- or credit card.